Median response time

Median hours from receipt to response.

MET-042QualityApprovedv1Module Medical informationFAFatima Al-Sayed

Current value

55hours

Target 48hours+7hours vs target-3

Global2026-09Refreshed dailyDQ goodOwner Fatima Al-Sayed

History

Monthly values, Global scope · target 48

Business definition: Median hours from receipt to response.
Formula: median(respondedAt − receivedAt)
Numerator: Hours
Denominator: Not applicable (count or median)
Unit: hours
Scope: Global with drill-down by dimension; product scope where the record has a product
Dimensions: ProductRegionCountryPeriod
Data sources: Hub operational DB
Refresh frequency: Daily
Last refreshed: 15 Sept 2026, 06:00 UTC
Target: 48 hours
Thresholds: Lower is better: warn > 60 bad > 80Values above the warn threshold show amber; above the bad threshold show red.
Inclusion criteria: Hours; records within the reporting period and the user's product and geography scope.
Exclusion criteria: Draft, cancelled and superseded records; records failing the completeness rules for this module.
Time window: Reporting period (default FY2026 YTD), monthly buckets
Effective date: 01 Jan 2026
Known limitations: None documented
Data-quality requirements: Source and refresh time recorded per value; current status Good

01 Jan 2026
v1 — Approved
Definition approved by the metric governance group; owner Fatima Al-Sayed.

No audit events

Audit events are written when a record is created, changed, approved, signed, exported or overridden.