Lumeva · Episodic migraine
12-stage inquiry workflow (PRD §16). Advancing records an audit event.
Routine: 120 h target · Routine 120 h / Urgent 48 h / Critical 24 h
SLA hours
120
Elapsed
134 h
to response
Breached by
14 h
07 Feb 2026, 11:42 UTC
Received via Phone
Payer · Spain
07 Feb 2026, 11:42 UTC
Triage and assignment
Urgency Routine · assigned to MI Europe
07 Feb 2026, 11:42 UTC
Escalated
Escalated for medical review
12 Feb 2026, 11:42 UTC
SLA due (120 h)
13 Feb 2026, 01:42 UTC
Response sent
Custom response · quality review passed
Demo — drafts are not persisted
No audit events for this record
Create, update, approve and export events appear here with user, timestamp, previous and new values.
Data lineage: MI inquiry platform (IRMS, INT-05) · received 07 Feb 2026 · hourly sync.