Lumeva · Episodic migraine
12-stage inquiry workflow (PRD §16). Advancing records an audit event.
Urgent: 48 h target · Routine 120 h / Urgent 48 h / Critical 24 h
SLA hours
48
Elapsed
180 h
to response
Breached by
132 h
22 Jan 2026, 07:27 UTC
Received via Phone
HCP · Japan
22 Jan 2026, 07:27 UTC
Triage and assignment
Urgency Urgent · assigned to MI APAC
22 Jan 2026, 07:27 UTC
Escalated
Escalated for medical review
24 Jan 2026, 07:27 UTC
SLA due (48 h)
29 Jan 2026, 19:27 UTC
Response sent
Custom response · quality review passed
Demo — drafts are not persisted
No audit events for this record
Create, update, approve and export events appear here with user, timestamp, previous and new values.
Data lineage: MI inquiry platform (IRMS, INT-05) · received 22 Jan 2026 · hourly sync.