Lumeva · Episodic migraine
12-stage inquiry workflow (PRD §16). Advancing records an audit event.
Routine: 120 h target · Routine 120 h / Urgent 48 h / Critical 24 h
SLA hours
120
Elapsed
174 h
to response
Breached by
54 h
09 Sept 2026, 13:10 UTC
Received via Phone
Payer · Japan
09 Sept 2026, 13:10 UTC
Triage and assignment
Urgency Routine · assigned to MI APAC
14 Sept 2026, 13:10 UTC
SLA due (120 h)
16 Sept 2026, 19:10 UTC
Response sent
Custom response · quality review passed
Demo — drafts are not persisted
| Timestamp | Action | User | Field | Change | Reason | Source | Event |
|---|---|---|---|---|---|---|---|
| 03 Sept 2026, 14:35 UTC | Update | Luis Ortega | topics | Planned → Submitted | — | UI | AUD-002106 |
Data lineage: MI inquiry platform (IRMS, INT-05) · received 09 Sept 2026 · hourly sync.