Lumeva · Episodic migraine
12-stage inquiry workflow (PRD §16). Advancing records an audit event.
Routine: 120 h target · Routine 120 h / Urgent 48 h / Critical 24 h
SLA hours
120
Elapsed
154 h
to response
Breached by
34 h
02 Apr 2026, 16:00 UTC
Received via Web portal
Internal · Italy
02 Apr 2026, 16:00 UTC
Triage and assignment
Urgency Routine · assigned to MI Europe
07 Apr 2026, 16:00 UTC
SLA due (120 h)
09 Apr 2026, 02:00 UTC
Response sent
Custom response · quality review passed
Demo — drafts are not persisted
| Timestamp | Action | User | Field | Change | Reason | Source | Event |
|---|---|---|---|---|---|---|---|
| 05 Sept 2026, 18:51 UTC | Create | David Chen | summary | Draft → In progress | — | UI | AUD-002048 |
Data lineage: MI inquiry platform (IRMS, INT-05) · received 02 Apr 2026 · hourly sync.